Digital care management platform developed by home care business
NEW YORK: A digital care management platform has been developed by a home care business group of friends.
In this webinar, we speak with The Lookout Way’s CEO Simon Lockyer about the journey of developing a tech business within a care business and the finished product that is Lookout.
Both Simon and his business partner Nathan Betteridge launched the Five Good Friends home care business in 2017, and in this context started the development of the Lookout App – designed to improve the quality of home care services by focusing on the needs of the client and their support workers.
The app focuses on delivering first-class outcomes for care clients, their families and their support workers. The Lookout Way knows that taking a quality experience first approach has delivered an innovative product that improves efficiency and profitability for care businesses.
The Lookout Way’s engineers focussed on three pillars during development:
- Remote care monitoring: Providing unparalleled transparency of both the micro and macro insights to attract, service and retain customers.
- Collaboration: Giving staff the right information at the right time to solve inefficiencies and promote collaboration.
- Support: Lookout’s dedicated solutions team and administration tools support care businesses from set-up to ongoing usage.
For providers, the platform offers many advantages, including compliance with respect to NDIS funding claims and Home Care Package Improved Payment Arrangement changes now impacting how many providers are paid.
The Lookout team are already working with a range of new and established providers in Australia, as well as Arvida in New Zealand in both the home care and residential aged care spaces.